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As you’ll see below, there are some prompts that will say “enter your email” but they will, in fact, need to use their UPN. Your users will need to understand what their UPN is and that it is the login for all things Office 365 related. For example, User Principal Name can be or while user’s email can be Or if you migrated from on-premise Active Directory to Office 365 online you UPN still can look like this: “DOMAIN\username”īut even though Office 365 does not require that users’ email matches User Principal Name it is very important to make is such. Office 365 does not require that users’ email matches User Principal Name. The User Principal Name is basically the ID of the user in Active Directory and sometimes might not be same as users’ email.
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